Privacy policy
Privacy Policy
At SANNA PATRICK, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and store your data when you visit our website or make a purchase.
1. Information We Collect
When you shop with us, we may collect the following information:
Name, shipping and billing address
Email address and phone number
Payment information (processed securely via our payment providers)
Order history and customer service interactions
Device and browser information for analytics and site optimization
2. How We Use Your Information
We use your information to:
Process and fulfill your orders
Communicate with you about your purchase
Provide customer support
Send updates, promotions (if you’ve opted in), and order-related messages
Improve our website experience and services
3. Sharing Your Information
We never sell your information. We only share it with trusted third parties necessary to operate our store, such as:
Payment processors
Shipping and logistics providers
Shopify and tools integrated into our store for analytics and communication
4. Cookies
We use cookies to enhance your experience on our site. Cookies help us remember your preferences and understand how our website is being used. You can control cookie settings through your browser.
5. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless otherwise required by law.
6. Your Rights
If you’re based in the EU or other relevant regions, you have the right to access, correct, or delete your personal data. If you’d like to exercise these rights, please contact us at info@sannapatrick.com.
7. Social Media & Third-Party Platforms
By engaging with us on social media platforms like Instagram and Facebook, you may share some of your personal information (such as through comments, likes, or direct messages). Please be aware that:
These platforms have their own privacy policies and terms of use, which we recommend you review to understand how your data is managed.
We do not have access to personal information from your social media profiles unless you provide it to us directly.
We may use your social media activity (such as tagged photos or mentions) in our marketing materials or on our website, but only with your consent or where permitted by the platform's privacy settings.
8. Newsletter
If you subscribe to our newsletter, we process your email address and, where applicable, your name for the purpose of sending you information about our collections, products, events and brand updates. The legal basis for this processing is your consent pursuant to Art. 6(1)(a) GDPR. Registration takes place using a double opt-in procedure to ensure that you have expressly requested to receive the newsletter. The newsletter is sent via Shopify Email, a service provided by Shopify International Ltd., which processes personal data on our behalf in accordance with Art. 28 GDPR. Your data may be transferred to countries outside the European Union; in such cases, appropriate safeguards in accordance with Art. 44 et seq. GDPR are ensured. You may withdraw your consent at any time with future effect by clicking the unsubscribe link included in every newsletter or by contacting us directly. Your data will be stored for as long as you remain subscribed and will be deleted after you unsubscribe, unless statutory retention obligations require otherwise.
9. Changes to This Policy
We may update this policy from time to time to reflect changes to our practices or legal requirements. The latest version will always be available on our website.
10. Contact
If you have questions or concerns about our Privacy Policy or how your data is handled, please contact us at info@sannapatrick.com.